Definition:
Friction refers to obstacles, effort, or resistance encountered when performing an action within a system.
Usage Context:
Used in UX design, behavioural economics, policy design, and administrative systems.
Critical Note:
Friction is selectively applied. It is reduced for actions that benefit institutions and increased for actions that enable exit, refusal, or autonomy.
Related Terms:
Friction by Design, Cancellation Friction, Behavioural Governance