Definition:
Cancellation friction is the intentional difficulty or inconvenience introduced to discourage subscription cancellation.
Usage Context:
Appears in multi-step cancellation processes, hidden settings, and required human interaction.
Critical Note:
Friction weaponises effort. Retention is achieved through exhaustion rather than satisfaction.
Related Terms:
Friction by Design, Consumer Lock-In, Switching Costs, Attrition by Design, Platform Dependency